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STM FAQ

What is the base metal used in your lockets and charms?

Do you have sterling silver jewelry?

How many charms fit in a locket?

***Where do I add the discount/promotion/coupon code?***

Where can I find a discount/promotion/coupon code?

What countries do you ship to?

Do you ship to APO/FPOs?

Can I edit or change my order?

How can I purchase Stamp the Moment products at wholesale pricing?

What is the cost for shipping/handling?

Will I get a tracking number?

Can I get an inappropriate inscription?

What currency are your items sold in?



What is the base metal used in your lockets and charms?

Zinc Alloy is the base metal used in our Lockets, Charms, Stamped Necklaces, and many of our Fashion jewelry pieces (most items are Rhodium plated to prevent tarnishing and irritation to skin). However, our Etched Reflections line of jewelry and accessories are all made of Stainless Steel and are therefore hypoallergenic.

Do you have sterling silver jewelry?

We love sterling silver! Unfortunately we do not carry any sterling silver items due to the systems we have in place for our jewelry and customization.

How many charms fit in a locket?

It depends. With the different shapes and sizes of the lockets - and charms - it varies quite a bit. On each locket description on the site, we give an average quantity to help guide you in your purchase. Follow us on social media so you can see the photos of the lockets and the charms. This will also assist in seeing the scale of the products.

***Where do I add the discount/promotion/coupon code?***

The area for the coupon code is in your CART labeled DISCOUNT CODES/GIFT CERTIFICATES (before the checkout section) at the bottom right hand side for desktop computers. For mobile devices, continue to scroll down in the CART and you will see it right before the final price. Need a video? Scroll down to the bottom of the page. Don't forget the popcorn!

Where can I find a discount/promotion/coupon code?

Fantastic question! Please visit our SPECIALS page here to see our current promotions. Additionally, please sign up for our newsletter and follow us on social media to get the best deals. Believe us, they can be pretty AWESOME.

What countries do you ship to?

We ship to lots of places! The list can change without notice and is available by clicking here. Do you live somewhere other than these countries? Contact us at support@StampTheMoment.com and let us know.

Do you ship to APO/FPOs?

Yes, as a matter of fact - we do.

Can I edit or change my order?

Once an order has been placed and you have received an order number, our production process begins. Because of the volume of orders we produce and the custom nature of each product we are unable to edit or make changes to an order once it has been placed. If you are unsure, or have questions about a product please contact one of our customer service representatives prior to placing the order.

How can I purchase Stamp the Moment products at wholesale pricing?

To submit a request for wholesale pricing please email your information to support@StampTheMoment.com and we will get back to you soon!

What is the cost for shipping/handling?

We ship all orders to the USA at a flat rate price of $4.99. Orders shipped to Canada are at a flat rate price of $9.99. Shipments to other locations will vary.

Will I get a tracking number?

Absolutely! With the one exception of keeping costs low to you, we offer a base shipping option (USPS First Class with Standard Production) that does not come with a tracking number. You'll still be notified when the package gets shipped from the facility.

Can I get an inappropriate inscription?

Great question! We reserve the right to refuse an inscription or custom design based on our company's ethics. Any item found to be vulgar, abusive, or offensive in nature will be cancelled and refunded, and the customer will be notified.

What currency are your items sold in?

All our prices are listed in USD. For any conversion rates or questions, please contact your bank or credit card company. Happy shopping!

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