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Shipping

Production Times

The standard production time for an order is up to 4 business days (longer for holidays and other peak times).

**Production time applies to the time it takes to create or produce your order in our facility and does not include transit or shipping time.

Rush Production is included with upgraded shipping options, Rush Production will speed up the processing of your order. Orders placed after 3pm EST or on weekends will begin processing the next business day.

***We reserve the right to combine or separate shipments for multiple orders going to the same address to ensure timely arrival. If your orders are combined for shipment, those orders cannot be refunded due to the nature of increased product sizes and processes involved in having the multiple orders placed together.

Please contact us if you have specific shipping requests.

Shipping Options*

Method

USA

Estimated Production Time

USPS First Class with Standard Production (Without Tracking Number)

$4.99

3 - 4 Business Days**

USPS First Class with Rush Production

$7.99

2 - 3 Business Days**

USPS Priority with Rush Production

$12.99

2 - 3 Business Days**

FedEx Overnight with Urgent Production (Not including Saturday Delivery)

$29.99

1 - 2 Business Days**

 

 

 

Method

Canada

Estimated Production Time

USPS First Class International, with Standard Production

$9.99

3 - 4 Business Days**

USPS First Class International, with Rush Production

$12.99

2 - 3 Business Days**

FedEx Ground International, with Rush Production

$24.99

2 - 3 Business Days**

***Note that STM is not responsible for Customs delivery delays on international shipments.***

 


 

International Locations

In addition to the U.S.A. and Canada, we are happy to ship to various other countries around the world including: Australia, Austria, Germany, Italy, Mexico, New Zealand, Portugal, Spain, & Switzerland. Transit times for international shipments vary by country and may take an additional 4-6 weeks for delivery.

  

Method

 

Estimated Production Time

USPS First Class International, with Standard Production

$11.99

3 - 4 Business Days**

USPS First Class International, with Rush Production

$14.99

2 - 3 Business Days**

USPS Priority International

Varies, call or email for quote

2 - 3 Business Days**

***Note that Stamp The Moment is not responsible for Customs delivery delays on international shipments.***

 

If you are interested in shipping Stamp The Moment products to other countries not currently supported please contact our customer service team for a detailed shipping quote. Thank you.



 

Returns

Due to the custom nature of our products, we are unable to offer refunds or exchanges. If there was an error in the production or shipping of the order that we determine to be Stamp The Moment's fault, we will replace the product at no charge to the customer.

If your custom jewelry piece arrives damaged, please contact our customer service team at Support@StampTheMoment.com. One of our customer service representatives will coordinate the appropriate steps for resolving the issue. Do not file a claim with the delivery company (USPS, FedEx, etc). We handle all claims for our customers. All returns, refunds, and quality concerns must be reported to Stamp The Moment within thirty (30) days of receipt of the order.

Any customer that is not completely satisfied with their original order may have the option of receiving a replacement item for a reduced price through customer service.

After approval of the return shipment by our support staff, please mail items in question with the proper postage and packing materials to our warehouse at: Stamp The Moment, c/o Customer Returns, 5613 N. Broadway St, Bldg B, Knoxville, TN 37918.